Terms and conditions
These terms and conditions apply to the site and all its sections, branches and affiliated Internet sites refer to these terms and conditions as their reference.
Use of the site
To visit this site, you must be at least 18 years old or visit the site under the supervision of a parent or legal guardian.
We grant you a non-transferable or revocable license to use the site under the specified terms and conditions. The purpose of this license is to shop for personal items sold on the site. Use for commercial purposes or use on behalf of any third party is prohibited, except as expressly and transparently permitted by us in advance. Any breach of these terms and conditions will result in the immediate revocation of the license granted in this paragraph without any notice to you.
Some of the related services and features that may be available on the site require registration or subscription to them. By choosing to register or subscribe to any of these services or related features, you agree to provide accurate and current information about yourself and to update it in a timely manner if there are any changes to it. Each user of the site is solely responsible for keeping passwords and other methods of identifying the usage account in a proper way. The entire responsibility lies with the account holder for all activities that occur using his password or account. In addition, you must inform us of any unauthorized use of your password or account. The site is not responsible in any case, directly, indirectly or in any way, for any loss or damage of any kind, which may result from your failure to comply with this section or related to it.
During the registration process, the client agrees to receive promotional emails from the site. Later, you can cancel this option and not receive any promotional emails by clicking on the link at the bottom of any promotional email.
All your posts on the site and / or what you submit to us, including but not limited to questions, criticisms, comments and suggestions (collectively, “posts”) become our sole and exclusive property, and in no way belong to you. In addition to the rights that apply to any type of post, once you share with us your comments or criticism on the site, you also grant us the right to use the name you display that is directly related to such criticism, comment or any other content. You may not use a fake email address, pretend to be someone else, or attempt to mislead us or any third party regarding the authenticity and reliability of any of the posts. We may delete or modify any of the posts, but we are not obligated to do so.
Approval of orders and price details
Please note that in some cases, an application may not be approved for several reasons. The operators of the site reserve the right to refuse or cancel any order for any reason and at any time. Before we accept an order, we may ask you to provide additional information or other data to verify something, including, but not limited to, phone number and address.
We are keen to provide the most accurate price information to all users who visit the site. However, errors may occur sometimes, such as cases where the product price is not specified correctly on the site. Therefore, we reserve the right to refuse or cancel any order. In the event that the price of the product has not been determined correctly, we have the right, at our sole discretion, to contact you for instructions or cancel your order and inform you of such cancellation. We have the right to refuse or cancel any orders, whether confirmed or not, and after adding the fees to the credit card.
Trademarks and copyrights
All intellectual property rights, whether registered or unregistered, in the site, and all content and design information contained on the site, are considered to be the property of us, including, but not limited to, text, graphics, programs, Images, Video, Music, audio, their selection and format, as well as all software compilations, source codes and main programs. All the contents of the site are also protected by copyright combined in the form of a single work in accordance with the copyright laws of the Arab Republic of Egypt and international conventions. All rights reserved.
In the event of any disputes, disagreements or cases of conclusion arising from the interpretation and implementation of these terms and conditions, they shall be settled and finally resolved through arbitration by a single arbitrator appointed in accordance with the rules of the Cairo Regional Center for International Commercial Arbitration. The arbitrator must be a legally trained person with experience in the field of Information Technology and independent of any of the contracting parties. The arbitration must take place in Cairo. The language used in the arbitration proceedings shall be English. The arbitrator’s decision shall be final and binding and may be referred to any court in the jurisdiction and applied in accordance with the Arbitration Law No. 27 of 1994. Notwithstanding the foregoing, the operators of the site reserve the right to take the necessary measures in order to protect intellectual property rights and confidential information through judicial redress or precautionary orders issued by the competent courts.
Prevailing law and judicial bodies
These terms and Conditions shall be interpreted and applied in accordance with the laws in force in the Arab Republic of Egypt. Each party hereby agrees to appear before the judicial bodies of the courts of Egypt and waive any objections related to the venue.
Revocation of consent
In addition to any legal provisions or judicial remedies, we may, immediately and without notice to you, terminate these terms and conditions or revoke any or all of your rights granted under the terms and conditions. In any case of termination of this contract, you must immediately stop visiting and using the site, and in addition to issuing legal judgments or fair judicial procedures, we may immediately cancel all passwords or other account identification methods granted to you, and refuse any visit or use of this site in whole or in part. Any revocation of this agreement will not affect all rights and obligations (including, but not limited to, payment obligations) of the parties issued before the date of termination of the contract. Therefore, you agree that the site operators will not be held responsible for you or any other individual as a result of the suspension or termination of the service. If you are not راض about this site or about any of the Terms, Conditions, system, policies, guidelines or practices of bestbay information systems company in how to manage the site, the only and exclusive action you have to take then is to stop using the site.
The client must have only one account on the site.
The purchase voucher can only be used once per customer.
In case of creating several accounts on the Abu al-jokh elite website or using the purchase voucher more than once / for the client, the company has the right in this case to take legal action with this client .
In case of violation of these laws, the legal team of Abul alokh elite will deal with the client and his account will be deactivated and he will be prevented from making any orders on the Abul alokh elite website.
Please note that purchased items are subject to availability (until the quantity runs out) at the time of shipment .
In case the amount of the order is higher than the average, this will require payment of an amount from under the order account by paying the amount in the bank account of bestbay information systems company or by making payment in the accounts department at the company building or through any branch of the company.
In case of refund and the payment method was cash on delivery, the customer has the right to refund the amount in cash (within Cairo and Giza) within a maximum period of 10 days and in case of inability to reach the customer within the 10 days, the amount will be transferred to a purchase voucher or by transferring the amount to the customer’s bank account or Vodafone Cash number and the customer is not entitled to request the amount in cash again.
If you return a product from temporary offers, you will receive the amount paid for this product at the time of the offer, and this corresponds to the return policy.
Selling by Bank installments through the company’s website
The company provides the advantage of selling to the customer by installments using bank credit cards for purchases and installment companies .
Exchange and return policy
The consumer has the right to replace or return the product and refund its value within ٣٠ one day from the date of purchase if it is defective or does not meet the specifications or for the purpose for which it was contracted, in accordance with the instructions of the Egyptian Consumer Protection Agency ( the text of Article No. 21 of the law) and the consumer
After thirty days have passed, the consumer will not have the right to demand the replacement or return of the product and refund its value, and the consumer must refer to the customer service to submit a maintenance request for the product.
The consumer has the right to replace the item or return it with a refund of its monetary value, without giving any reasons and without incurring any expenses within fourteen days of receiving it-Article No. 17 of the law-without violating any guarantees or legal conditions with the following requirements :
1-if the item is not in the same condition as it was at the time of sale for a reason due to the consumer. ( Not used , same packaging condition )
2-if it is one of the goods that are manufactured according to special specifications specified by the consumer
In the event that the product is in the same original condition :
1-in case the customer does not want the product and wants to refund the full amount , the request is received from the customer after confirming the purchase invoice and the condition of the product and the full amount will be refunded to the customer.
2. With regard to shipping, the customer bears the freight in case of returning the product without any problem in the product, but if the return is due to a problem in the product, the customer will not bear any costs
3-the amount is refunded to the customer by the same payment method that the customer used to complete the purchase process, with the customer bearing administrative expenses of 2.5% of the device value in favor of electronic payment service providers (visa/master card)
If the purchase is by installments, the value of the installment Companies ‘ Commission is deducted, and the commissions of the installment companies and banks vary according to the company or bank and start from 5% up to 18%.
In the event that the product is not in its original condition specified by law , and the customer wishes to return the product or refund its value within 14 days of receiving the product, the customer is not entitled according to the law to request a refund or return the product